bu77 Privacy Policy — How We Handle Your Data
bu77 is committed to protecting the privacy and security of every player. This policy explains clearly what data we collect, why we collect it, and how we keep it safe — so you can play with confidence.
Introduction
Last updated: January 2026This Privacy Policy ("Policy") describes how bu77 ("bu77", "we", "us", "our") collects, processes, stores, and discloses personal information relating to individuals ("Player", "you", "your") who access or use the bu77 platform, including the website at https://bu77.bio and all associated games, betting services, and support channels. This Policy should be read alongside the bu77 Terms and Conditions. By registering a bu77 account or using any bu77 service, you acknowledge that you have read and understood this Policy.
bu77 is committed to processing personal data responsibly and in accordance with applicable data protection principles. We collect only what is necessary for the legitimate operation of the platform, we store it securely, and we do not sell personal data to third parties. Bangladesh Standard Time (BST, UTC+6) governs all timestamped records held under this Policy.
Your Privacy at a Glance
SSL Encryption
All data transmitted between your device and bu77 is protected by SSL encryption. Login sessions and payment data are always encrypted in transit.
Minimal Data Collection
We collect only what is necessary to operate your account, process payments, and comply with our security obligations. We do not collect unnecessary data.
No Data Sales
bu77 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes, ever.
Contact Us About Privacy
For any privacy-related queries, contact bu77 at [email protected]. We respond to data enquiries within 14 business days.
Cookies
bu77 uses essential session cookies and optional analytics cookies. You can manage cookie preferences through your browser settings.
Your Rights
You have the right to access, correct, and request deletion of your personal data held by bu77. Contact support to exercise these rights.
1. Information We Collect
bu77 collects personal information in several ways — information you provide directly when registering and using the platform, information collected automatically as you use the service, and information received from third-party payment processors. The following table summarises the main categories of data bu77 collects, along with the specific data points and the reason each is collected.
| Category | Data Points | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, phone number | Account registration, age verification, account recovery |
| Payment Data | Mobile wallet type (bKash / Nagad / Rocket), tokenised wallet reference | Processing deposits and withdrawals, fraud prevention |
| Transaction Data | Deposit amounts, withdrawal amounts, dates, game session records, bet history | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, operating system, browser type, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Communications Data | Support ticket content, email correspondence with bu77 support team | Customer service delivery, dispute resolution, quality assurance |
2. How We Use Your Information
2.1
Account Administration
bu77 uses your identity data and contact information to create and maintain your player account, verify your age at registration (bu77 is strictly 21+), authenticate your identity when you log in, and communicate account-related information including transaction confirmations, balance updates, and support responses. Your registered phone number is used as the primary channel for account-related SMS notifications, including device verification codes when you log in from a new device.
2.2
Payment Processing and Fraud Prevention
Transaction data and payment data are used to process your deposit and withdrawal requests via bKash, Nagad, and Rocket. bu77 uses technical data — including IP address, device fingerprint, and login timestamps — to detect and prevent fraudulent activity, money laundering, and unauthorised account access. Where bu77's automated security systems flag unusual activity, a manual review may be conducted by the bu77 compliance team. bu77 may share relevant transaction data with payment processors and fraud prevention services as described in Section 5 of this Policy.
2.3
Responsible Gaming Compliance
bu77 uses your transaction data and gameplay records to monitor for patterns that may indicate problem gambling behaviour — including unusually rapid consecutive deposits, large single-session losses, or behaviour inconsistent with normal recreational play. Where such patterns are identified, bu77 may proactively contact the player to offer responsible gaming tools (deposit limits, cooling-off periods, self-exclusion) and to fulfil its duty of care obligations. This monitoring activity uses personal data for the player's benefit and is a core part of bu77's responsible gaming programme.
2.4
Platform Improvement and Analytics
Aggregated and anonymised usage data is used by bu77 to understand how the platform is used across different devices, connection types, and regions of Bangladesh. This analytics activity helps bu77 optimise page load times, identify and fix technical issues, and improve the overall player experience. Anonymised analytics data does not identify individual players and is not shared outside bu77.
3. Payment Data and Mobile Wallet Processing
bu77 accepts deposits and processes withdrawals via bKash, Nagad, and Rocket. When you initiate a deposit or withdrawal, your mobile wallet transaction is processed by the relevant third-party mobile wallet provider. bu77 does not receive or store your full mobile banking PIN, password, or any security credentials linked to your bKash, Nagad, or Rocket account. bu77 receives only a tokenised transaction reference confirming that a payment of a specified amount has been successfully completed. This token is used solely to credit your bu77 account balance or confirm a withdrawal disbursement.
Players are strongly advised never to share their bKash, Nagad, or Rocket PIN, OTP, or login credentials with any third party — including anyone claiming to represent bu77. bu77 will never ask for your mobile wallet PIN or OTP via any communication channel, including support email, SMS, or messaging apps. Any request for such information should be treated as a phishing attempt and reported to bu77 support at [email protected] immediately.
4. Cookies and Tracking Technologies
4.1
What Are Cookies
Cookies are small text files stored on your device by your browser when you visit a website. bu77 uses cookies to maintain your login session (so you do not need to log in again every time you navigate between pages), to remember your language and display preferences, and to collect anonymised analytics data about how the platform is used. Cookies do not contain your payment data, your password, or any sensitive personal information.
4.2
Types of Cookies Used
bu77 uses two categories of cookies: (a) Strictly necessary cookies, which are required for the platform to function and cannot be disabled. These include the session cookie that keeps you logged in and the security token cookie that protects against cross-site request forgery. (b) Analytics cookies, which collect anonymised data about page visits, session duration, and navigation paths. These cookies are optional and do not personally identify you. If you choose to block analytics cookies through your browser settings, the platform will continue to function normally.
4.3
Managing Cookies
You can manage, restrict, or delete cookies at any time through the settings menu of your browser. On Android, open Chrome and go to Settings > Site Settings > Cookies. On iOS, open Safari and go to Settings > Safari > Privacy & Security. Please note that disabling strictly necessary cookies will prevent bu77 from maintaining your login session and may affect platform functionality. bu77 does not use third-party advertising cookies or social media tracking pixels.
5. Data Sharing and Disclosure
bu77 does not sell personal data. bu77 does not share personal data with third parties for their own marketing purposes. The limited circumstances in which bu77 may share personal data are described below.
5.1
Payment Processors
bu77 shares the minimum data necessary with bKash, Nagad, and Rocket to process deposit and withdrawal transactions. This typically consists of the transaction amount, a transaction reference ID, and the player's registered mobile number. bu77 does not share gameplay history, betting records, or sensitive account details with payment processors.
5.2
Game Providers
bu77 games are delivered by certified third-party game providers including Pragmatic Play, Evolution Gaming, Ezugi, and Spribe. When you launch a game, a session token identifying you as an authenticated bu77 player is passed to the game provider to initiate the game session. This session token does not contain your full name, date of birth, payment details, or any sensitive personal data beyond confirming your authenticated player status and your account's current balance.
5.3
Legal and Regulatory Disclosure
bu77 may be required to disclose personal data in response to a valid legal order, court order, or regulatory instruction from a competent authority. In such circumstances, bu77 will disclose only the data specifically required by the legal order and will, where permitted by law, notify the affected player that such a disclosure has been made. bu77 will not disclose personal data to law enforcement or regulatory bodies on a speculative or voluntary basis without a valid legal basis for doing so.
6. Your Data Rights
bu77 respects your rights over your personal data. To exercise any of the rights listed below, contact bu77 at [email protected]. bu77 will acknowledge your request within 5 business days and respond fully within 14 business days. bu77 may need to verify your identity before processing a data rights request.
6.1
Right of Access
You have the right to request a copy of the personal data bu77 holds about you. This includes your account registration data, transaction history, and any communications data retained by bu77. bu77 will provide this information in a clear, readable format. There is no charge for a standard access request.
6.2
Right to Correction
If any personal data bu77 holds about you is inaccurate or outdated, you have the right to request that it be corrected. This is particularly important for your registered phone number, which is used as the account recovery anchor. If you have changed your phone number, contact support at [email protected] to update your account before you lose access to the original number.
6.3
Right to Erasure
You may request deletion of your personal data from bu77's systems. bu77 will process erasure requests subject to the following: (a) erasure may not be possible where bu77 is required to retain data to comply with a legal obligation (for example, transaction records required for anti-money laundering compliance); (b) erasure of account data will result in account closure; (c) erasure requests from players with an active responsible gaming self-exclusion will not be processed until the exclusion period ends, to prevent circumvention of the exclusion. Approved erasure requests will be completed within 30 calendar days.
6.4
Right to Object to Processing
You have the right to object to certain types of data processing. In particular, you may object to the use of your personal data for analytics and platform improvement purposes. To opt out of analytics data collection, block analytics cookies in your browser settings or contact bu77 support. Note that objecting to strictly necessary processing (such as security monitoring and payment processing) would make it impossible for bu77 to operate your account and would require account closure.
7. Data Security and Retention
bu77 implements technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data in transit between the player's device and bu77 servers; tokenisation of payment data so that wallet credentials are never stored in plain text; access controls limiting internal access to personal data to staff with a legitimate operational need; regular security reviews of platform infrastructure; and session timeout controls that automatically expire inactive login sessions to protect players on shared devices.
bu77 retains personal data only for as long as necessary for the purposes for which it was collected. Account data is retained for the lifetime of the account and for a period of five (5) years following account closure, to comply with anti-money laundering record-keeping obligations. Transaction records are retained for seven (7) years. Communications data (support tickets and email correspondence) is retained for three (3) years. Anonymised analytics data is retained indefinitely as it does not constitute personal data. When retention periods expire, personal data is securely deleted or anonymised.
8. Contact Us and Policy Updates
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact the bu77 support team by email at [email protected]. Include "Privacy" in the subject line of your email so that your enquiry is routed to the correct team. bu77 will acknowledge your message within 5 business days (Bangladesh Standard Time, UTC+6) and provide a full response within 14 business days.
bu77 reserves the right to update this Privacy Policy at any time. When material changes are made, the "Last updated" date at the top of this page will be revised. Continued use of the bu77 platform after a Policy update constitutes acceptance of the revised Policy. Players are encouraged to review this page periodically. Where changes significantly affect how bu77 processes personal data, bu77 may notify registered players via their registered contact details.
Explore bu77 With Confidence
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